Last updated: July 2026
These Terms and Conditions apply when you use this website, contact SAE Web Design, request a quote, or agree to website design, online booking system, hosting, maintenance or support services from us.
By requesting work from SAE Web Design, approving a quote, paying a deposit or using our services, you agree to these Terms and Conditions.
SAE Web Design provides website design, online booking systems, hosting, website support and related digital services.
Business name: SAE Web Design
Email: contact@saewebdesign.co.uk
Quotes are based on the information provided at the time. A quote will usually describe the work included, the expected deliverables, any known third-party costs and the price.
If the project requirements change, or extra work is requested outside the agreed scope, this may be quoted separately.
Unless stated otherwise, quotes are valid for 30 days.
A deposit may be required before work begins. Unless agreed otherwise, deposits secure time in our schedule and cover planning, design and setup work.
Payment terms will be confirmed in the quote, invoice or written agreement.
Final payment may be required before launch, handover, migration, release of files, or transfer of access.
Late payment may delay the project, support work, launch, hosting, updates or ongoing services.
You agree to provide the information, access and materials reasonably needed to complete the project. This may include:
You are responsible for making sure any content, images, logos, text or materials you provide are accurate, lawful and that you have permission to use them.
We aim to work to agreed timescales, but timescales depend on client feedback, content, access, approvals and third-party services.
Delays in providing content, feedback, login details, payments or approvals may delay the project.
Reasonable revisions may be included where stated in the quote or project agreement.
Large changes, repeated redesigns, additional pages, new functionality, extra forms, new booking rules, integrations or changes after approval may be treated as additional work and quoted separately.
Unless copywriting is specifically included, you are responsible for providing website text and content.
We may help edit, structure or improve content where appropriate, but you remain responsible for checking accuracy, spelling, legal compliance, prices, descriptions and business information before launch.
Where we build or configure an online booking system, the agreed booking flow, features and admin tools will be based on the project scope.
Booking systems may include features such as appointments, classes, events, customer accounts, forms, reminders, deposits, payments, refunds or admin tools, depending on what has been agreed.
You are responsible for checking that booking rules, prices, availability, terms, cancellation policies, emails, forms and customer-facing information are correct before the system is used by customers.
Websites and booking systems may use third-party services such as Stripe, PayPal, Google, reCAPTCHA, analytics tools, cookie tools, hosting providers, email providers or plugins.
Third-party services are subject to their own terms, pricing, availability and privacy policies.
We are not responsible for outages, price changes, account restrictions, declined payments, payment provider delays or changes made by third-party services.
Hosting, domains and email services may be provided by SAE Web Design or by a third-party provider, depending on the agreement.
Domain names, hosting renewals, email services, SSL certificates, premium plugins and third-party subscriptions may involve ongoing costs.
If renewals are not paid, services may expire, stop working or become unavailable.
Ongoing support, hosting, maintenance, updates or website care are only included where agreed.
Support plans may include different levels of service, updates, small changes, monitoring, backups or technical support depending on the agreement.
Work outside an agreed support plan may be charged separately.
Before launch, you are responsible for reviewing the website or system and confirming that the main content, pages, forms, booking flows, prices and settings are correct.
Once you approve the work or ask us to launch, the project will be treated as accepted unless there is a clear technical fault with the agreed work.
Launch may depend on final payment, client approval, domain settings, hosting access, third-party services and technical checks.
We aim to make launches as smooth as possible, but we cannot guarantee there will be no temporary disruption where DNS changes, migrations, hosting changes or third-party systems are involved.
Once full payment has been received, you will own the final website content and design created specifically for your business, unless agreed otherwise.
Any pre-existing tools, code, frameworks, templates, processes, libraries, admin systems, booking system logic, reusable components or know-how owned by SAE Web Design remain the property of SAE Web Design unless a written transfer agreement says otherwise.
Where we provide a custom booking system, you are granted permission to use it for your agreed website or business purpose, subject to payment of agreed fees and any ongoing hosting, support or licence terms.
You must not copy, resell, redistribute or provide our custom code, systems or proprietary tools to another developer, business or third party without written permission.
Unless agreed otherwise, we may display completed work in our portfolio, case studies or marketing materials.
We may include a small website credit link such as “Web Design by SAE Web Design” in the footer of websites we create, unless removal is agreed.
We may build websites with search engine best practice in mind, but we cannot guarantee specific rankings, traffic levels, enquiries, sales or booking numbers.
Search engine results depend on many factors outside our control.
We take reasonable steps to build, host and support websites securely.
However, no website, hosting service, plugin, payment system or online platform can be guaranteed to be completely secure or error-free.
You are responsible for keeping passwords safe and telling us promptly if you believe an account, website or system has been accessed without permission.
We aim to keep websites and systems available where we provide hosting or support, but we do not guarantee uninterrupted availability.
Websites may be unavailable due to maintenance, hosting issues, software updates, security issues, DNS problems, third-party services, internet outages or events outside our control.
You may cancel a project by telling us in writing.
If work has already started, you may be charged for work completed, time spent, third-party costs, purchased licences, hosting, domain names or other costs already incurred.
Deposits may not be refundable once work has started, unless agreed otherwise in writing.
We may pause, suspend or stop services if invoices are unpaid, required information is not provided, access is removed, misuse occurs, or these Terms are breached.
We may also suspend services where there is a security risk, legal issue, abuse, spam, malware, harmful activity or misuse of a website or system.
Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
Subject to the above, we are not responsible for indirect, consequential or unexpected losses, loss of profits, loss of business, loss of data, loss of enquiries, loss of bookings, website downtime, third-party service failures, search ranking changes, payment provider issues or losses caused by incorrect information supplied by you.
Our total liability for any claim will not exceed the amount paid by you for the specific service giving rise to the claim, unless the law says otherwise.
We are not responsible for failure or delay caused by events outside our reasonable control.
This may include illness, emergencies, internet outages, hosting failures, cyber incidents, third-party platform issues, payment provider issues, power cuts, extreme weather, government restrictions or other circumstances beyond our control.
Personal information is handled in accordance with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use, store and protect personal information.
We may update these Terms from time to time. The latest version will be available on this website.
The date at the top of this page shows when these Terms were last updated.
These Terms are governed by the laws of England and Wales.
Any disputes will be dealt with by the courts of England and Wales, unless applicable law gives you the right to bring a claim elsewhere in the UK.
